Question 1

How is pricing structured?

Accepted Answer

Fixed-fee, scoped to the program. We don't do percent-of-ad-spend — that's a structural conflict of interest; the agency's revenue grows with every dollar of spend regardless of whether the spend actually works. For some engagements where it aligns with the client's goals, we'll layer in a performance commission or rev share — but tied specifically to revenue growth, not to rankings or category-specific milestones (those depend on factors outside our direct control). That structure is uncovered during the audit. The audit returns a written scope and fee proposal — yours to keep, no commitment.

Question 2

What's the minimum engagement length?

Accepted Answer

Twelve months. Amazon programs ramp on cycles longer than a calendar quarter — listing rebuilds, ad architecture, creative testing, and inventory rhythm all need real time to compound. A six-month engagement gets you started; twelve gets you a full peak-season cycle with everything we built running at steady-state. We've held 98% client retention over 8 years on this model — most clients renew well past the first twelve.

Question 3

How does billing work?

Accepted Answer

Monthly retainer, invoiced and paid at the beginning of each engagement month. ACH, wire, and credit card accepted. No setup fees, no creative-asset fees, no hidden line items — the audit returns a single fixed scope, and that's the fee.

Question 4

What are the cancellation terms?

Accepted Answer

Sixty days written notice. We hand off every account, asset, dashboard, document, and credential cleanly — your data, your campaigns, your brand store, your reports. No exit fees, no withholding, no last-minute scramble. The handoff package is built into the engagement, not a punishment for leaving.

Question 5

Do you sign performance guarantees?

Accepted Answer

Not on revenue, ROAS, or ranking — those depend on factors outside our control (inventory, pricing, product-market fit, competitor moves). What we do guarantee: 24-hour response time, bi-weekly strategic reviews on a set day and time, and a written 90-day roadmap from the audit before you ever sign. We've held 98% client retention over 8 years on those operational guarantees alone — we don't need outcome-based contracts to stay accountable.

Question 6

Do you sign NDAs?

Accepted Answer

Yes — every engagement starts with a mutual NDA. Many of our cases are anonymized at client request (see /case-studies for examples); your data, strategy, performance, and engagement details stay confidential by default. We'll also sign your standard MSA, DPA, and vendor security questionnaires as part of onboarding.

Question 7

How does an engagement actually start?

Accepted Answer

Two phases. First, a free 48-hour audit: we pull your account, review your top 25 SKUs, and send back a written gap analysis — no deck, no pitch. If we're a fit, the full engagement kicks off within two weeks. That first two weeks covers a complete account audit, competitor and pricing analysis, creative refresh, and a rebuilt PPC structure.

Question 8

What size brand do you work with?

Accepted Answer

We filter on size of goals, not size of company. We work with brands at any stage — launching on Amazon, scaling past established, or taking a mature catalog cross-channel. The only brands we turn away are ones without validated demand yet. If you're still testing whether anyone wants the product, that's a product problem, not a marketing one.

Question 9

Can I keep my current agency for other channels?

Accepted Answer

Yes, but our best outcomes come from running the full ecosystem. A single team seeing Amazon, Walmart, TikTok, Google, and D2C data in one dashboard makes decisions a channel-specific agency can't — because they're only looking at their slice. If you're currently split across two or three agencies, the math usually favors consolidation.

Question 10

Do you offshore the work?

Accepted Answer

No — if by 'offshore' you mean hiring cheap, rotating contractors. We don't do that. Every specialist on your account is a full-time LSD member, directly managed, on the same tools and standards. Our team is global by design: our marketplace specialists have actually shopped the markets they run. One team, one leadership, one accountability line — you'll know every name on your account.

Question 11

How often do we meet?

Accepted Answer

Bi-weekly strategic reviews with your account lead, on a set day and time — every reporting view and KPI that matters for your category, in one conversation. You can reach us any time between.

Question 12

How fast do you respond on issues?

Accepted Answer

Within 24 hours, guaranteed — and typically same-day. For critical issues like listing suppression, ad account suspension, or catalog compliance holds, we respond in hours or minutes, not days. Often within 20 minutes.

Question 13

Who's on my team day-to-day?

Accepted Answer

A manager-level Account Lead — our managers average 8+ years running marketplaces, including Amazon — plus specialists for SEO, CRO, PPC, creative, and platform troubleshooting. Every one is a full-time LSD member, not a freelancer, not a white-label handoff. One team, one Slack thread, one review cadence.

Question 14

What do you track internally?

Accepted Answer

Everything that moves a category — ROAS, rank, BSR, organic share, conversion, inventory velocity, compliance, creative performance. It all flows into the Live KPI Dashboard you own, so you see what we see. What gets surfaced in the bi-weekly review is whatever moved the needle (or threatens to).

Things people actually ask.

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